Adjust Average Calculation

An option to adjust the average calculation for consumption can be found in the Billing section of the system.

This is handy if you need to edit an average when it is negative or otherwise incorrect, as it can cause exceptions to be flagged every month.

Navigate to the Billing Tab on the left > Select a billing cycle thats in progress

Navigate to step 1- Import data or step 2- review exceptions

Select the account that the average would need to be calculated , click on the three dots and select Update Average Calculation

You will see a drawer appear with all of the previous consumption averages from the account’s lifetime and the current calculated average.

There is an option to toggle whether the period should be included in the average or not.

Select save and the average should appear to include the periods that were selected.