Adjust Average Calculation
An option to adjust the average calculation for consumption can be found in the Billing section of the system.
This is handy if you need to edit an average when it is negative or otherwise incorrect, as it can cause exceptions to be flagged every month. Averages are kept per meter, so each meter on an account has its own average.
Navigate to the Billing Tab on the left > Select a billing cycle thats in progress
Navigate to step 1- Import data or step 2- review exceptions
Select the account that the average would need to be calculated , click on the three dots and select Update Average Calculation
You will see a drawer appear with that meter's previous consumption periods and the current calculated average.
There is an option to toggle whether each period should be included in the average or not.
Select Save. A message confirms the change and shows the meter's new average.
Accounts with more than one meter: each meter has its own average. Open Update Average Calculation from the row for the meter you want to fix. The drawer shows that meter's consumption history, and saving only changes that meter's average. Repeat for any other meter that needs it.
If the drawer says "No consumption data for this meter yet," the meter doesn't have billed history to average yet.