How to Add a Delinquency Rule

This guide provides step-by-step instructions on how to add a delinquency rule in a system. By following these steps, users can easily set up rules to manage delinquent accounts, link them to service orders, and even set fees associated with past due balances. This guide is essential for anyone looking to streamline their delinquency management process and improve overall account management efficiency.

Navigate to your Settings > Delinquency > Edit rules

Select +Add Rule

A left side drawer will show and the new rule information can be added

Please note that the rule is fairly customizable. If your account uses InfoSend for billing, this option is also available to send notices during your delinquency process.

The option to use a bill template for paper notices allows the notices to appear like your bills and helps with printing.