1. From the left-hand menu, click Settings

2. On the Billing tab, select "Exceptions Threshold"

3. Start with the low threshold value. The default is to identify a read as "low" if it is less than 50% of the average usage at that location.

4. You may also define a low threshold in absolute terms by selecting "Absolute" from this dropdown.

5. Now you can type a new number into the "value" field. When you've selected "Absolute" threshold type, this number represents the number of units that defines a low read (in this case 6).

6. See below for the high threshold settings. Similarly, the default is based on a percentage (in this case, 200% the average value, which equates to 2x)

7. Notice an additional setting for a "minimum high threshold value". This means that a read is not considered "high" unless it matches both conditions (is 2x the average read AND is at least 5 units)

8. The final setting is for meter read staleness, which applies if you are using AMI data.

9. If you make any changes, click "Save" to finalize your choices!