How to See the Different Ways Customers Have Paid

How to see the different ways customers have paid (including manually and online)

Made by Barrett Hansen with Scribe



1. Start on a specific account.

2. Click here to filter activities

3. Click "Deselect All"

4. Select "Autopay"

5. Also select "Transaction"

6. Click anywhere on the main page to make the filter menu disappear.

7. Note the different transaction messages. The oldest two payments were posted via CSV upload. The highlighted transaction was created by an agent at the utility.

8. Note also how autopayments are logged. The author is written as "System" as the program initiated the payment, but it is implied that the customer's autopayment configuration was the driving factor.


Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us