Pro-rating happens when you don’t receive service for the full billing period. We charge only for the days you actually had service.
Move-in date: The day you became responsible for the account.
Bill service period: The date range shown on your bill (e.g., Jan 1–Jan 31).
Service start date: When utility service actually began at your address (can match your move-in date, but not always).
How these dates affect your bill
If you move in after the period starts: You’re billed only from your move-in or service start date (whichever is later) to the period end. Fixed monthly charges and usage-based charges are both pro-rated by the number of days.
If your service starts mid-period: Even if you moved in earlier, charges start on the service start date.
If your first period is short: Expect a smaller base charge and lower usage (if any reads were captured). The reverse can be true when you move out mid-period.
Simple example
Billing period: Apr 1–Apr 30 (30 days)
Move-in: Apr 10
Service start: Apr 12
Billable days: Apr 12–Apr 30 = 19 days
A $30 monthly base charge becomes $30 × (19/30) = $19.00
Usage charges are calculated only for usage recorded between Apr 12–Apr 30.
What gets pro-rated
Fixed services and flat charges (e.g., monthly service/base fee): Pro-rated by billable days.
How to verify on your bill
Check the “Service Period” dates on the statement.
Look for your “Move-in” or “Service start” date in account details.
Compare the number of billable days to the full period and note any “pro-rated” notations next to fixed charges.
Did this answer your question?Thanks for the feedbackThere was a problem submitting your feedback. Please try again later.