Ways to Disable Proration
What is proration?
When a service starts or stops in the middle of a billing period, Current can charge only for the days the service was active. That adjustment is proration.
Proration mainly affects fixed charges (for example, a monthly fire protection fee) and flat rate tiers. Usage-based tier charges are calculated from meter reads, not from days in the cycle.
Option 1: Billing cycle configuration (organization-wide)
Use this when you want no proration on regular billing cycle runs for every account on specific routes.
Where: Settings → Billing → Billing Cycle tab → add or edit a billing cycle configuration
Setting: Check Disable proration
Scope:
- Applies to accounts on routes linked to that configuration
- Applies only to scheduled billing cycle bills (post billing, cycle runs)
- Does not apply to one-off bills from Generate Bill unless you also use Option 2 or 3
The billing cycle table shows Disable Proration as Yes/No for each configuration.
Option 2: Per service (most targeted)
Use this when only some services should always bill the full amount, even if they start or stop mid-cycle.
Where: Location → open a service → Service configuration drawer
Setting: Check Disable proration
Scope:
- Applies to that service only
- Applies on all bill types, including billing cycle bills, move-in/move-out closing bills, and manual bills
Example: A flat monthly fire service that should always bill $11, even when added on the 15th of the month.
Option 3: One-time on Generate Bill
Use this for a single manual bill when you need full charges for that preview/post only.
Where: Account → Generate Bill drawer
Setting: Check Disable Proration
Scope:
- Applies only to that bill you are generating
- Does not change billing cycle settings or service settings
Note: If the account has no route or the route has no billing cycle configuration, proration is skipped automatically on standalone bills.
Quick comparison
| Method | Where | Affects | Best for |
|---|---|---|---|
|
Billing cycle config
|
Settings → Billing
|
All services on linked routes, billing cycle runs only
|
Utility-wide policy on cycle billing
|
|
Service setting
|
Location → Service
|
One service, all bill types
|
Specific fixed fees (fire, standby, etc.)
|
|
Generate Bill checkbox
|
Account → Generate Bill
|
That one manual bill
|
Closing bills, corrections, one-offs
|
Which option should I use?
- Most accounts, all fixed services, every cycle: billing cycle configuration (Option 1).
- Only certain services (mixed proration): service setting (Option 2).
- Just this bill: Generate Bill checkbox (Option 3).
You can combine options. For example, a billing cycle config can disable proration on cycle runs, while individual services can still be set separately for move-out or manual bills.
Bulk updates
To turn off proration on many services at once (for example, during migration), contact Current support. Our team can run a bulk update that sets Disable proration on all services for selected accounts or an entire organization.
What you should see on the bill
Proration on: A fixed service that starts mid-cycle shows a reduced charge based on active days (for example, 16 of 30 days).
Proration off: The same service bills the full configured amount for the period, regardless of start or stop date.
If charges still look prorated, check:
- Whether the bill was a billing cycle run vs Generate Bill
- Whether Disable proration is set on the service, not only on the billing cycle config
- Whether the charge is fixed/flat (proration applies) vs usage-tiered (not day-prorated)