Customer Portal Payment Link
Locating the Link
- Sign in to the organization's admin portal.
- On the dashboard, look below the welcome message and organization name (the "Welcome" heading followed by the organization name, e.g., "Aeneas Water Company").
- Select the blue customer portal link displayed there (it will look something like
https://demoportal.currentsoftware.app).
What This Link Is For
This is the unique payment portal URL for your organization. It's the link you'll want to share with customers, whether by adding it to printed bills, including it in email or text reminders, posting it on your website, or sending it directly to a customer who calls in asking how to pay online.
What Customers Can Do on This Page
Once a customer opens the link, they can:
- Sign in to their account to view bill history, account details, and manage payment preferences.
- View bills and check current balances or past statements.
- Make payments securely online.
- Pay Bill as Guest: customers who don't want to create an account or sign in can still make a one-time payment by selecting this option and entering their account information manually.
Tips
- Double-check that you're copying the correct link for the organization you're currently viewing. If you manage multiple organizations, each one has its own unique portal link.
- If a customer reports trouble accessing the link, confirm it hasn't been altered or truncated when copied/pasted, and that they're using the full URL including
https://. - Bookmark or save this link somewhere accessible if you reference it often, since it's specific to your organization and won't change.